Refund & Returns Policy

Refund & Returns Policy

Thank you for shopping with Stray Kids Merch. We want you to be happy with your purchase. Please review our return and refund process below.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags attached
  • You have proof of purchase (order confirmation or receipt)

Certain items are not eligible for return, including:

  • Items marked as final sale or clearance
  • Items that have been washed, worn, or altered
  • Gift cards
  • Items damaged due to customer misuse

2. How to Start a Return

To initiate a return, contact us at contact@straykids-merch.com with your order number and the reason for the return. We will provide you with return instructions, including the return address. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange for a replacement, exchange, or full refund at no additional cost to you.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., a damaged or incorrect item).

5. Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

6. Exchanges

If you would like to exchange an item for a different size or design, please contact us at contact@straykids-merch.com. Exchanges are subject to product availability.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please first check your bank account again, then contact your credit card company or bank, as processing times vary. If you’ve done this and still have not received your refund, please contact us at contact@straykids-merch.com.

8. Contact Us

For any questions about returns or refunds, reach out to:

Stray Kids Merch 600 F Street #14, Arcata, California 95521 Phone: (707) 822-9990 Email: contact@straykids-merch.com